FAQs
We have answered the frequently asked questions for you below so you feel confident using our products!
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Do I use the full bottle of Active Dishwasher Cleaner at one time?
Yes, 1 bottle = 1 wash
Do I still need (or why) to use Active Rinse Aid when using the Active Tablets that have Rinse Aid included in them?
For best results you are best to use active rinse aid as well as active tablets
Why is it a good idea to use Rinse Aid?
It helps reduce any residue forming on dishes throughout the drying process and aids the drying process
Can I use manual Dishwashing Liquid in my Dishwasher?
No not at all it will cause serve over foaming and potential damage to your dishwasher
Can I use Dishwashing powder to clean my washing machine?
No you are best to use an approved washing machine cleaner
Why have my glasses become cloudy?
This is etching and can happen over time. Maybe due to water conditions and heat of dishwasher
Can I wash crystal in the dishwasher?
No, you are best to wash crystal by hand, which is what most crystal manufacturers recommend
Why is powder clogging in the dispenser of the dishwasher?
Can happen for the following reasons:
- Large dishes in front of powder compartment can prevent it from opening fully
- Tall dishes or utensils like potato masher can prevent the spray arms from rotating
- Cover of compartment is faulty and doesn’t open during wash cycle
Why are my tablets not dissolving when I put them in compartment of dishwasher?
It can happen for the following reasons:
- Large dishes in front of powder compartment can prevent it from opening fully
- Tall dishes or utensils like potato masher can prevent the spray arms from rotating
- Cover of compartment is faulty and doesn’t open during wash cycle
- Test your tablets dissolvability by placing a tablet in a lukewarm glass of water and watch it dissolve
Should I place my tablets in the cutlery basket?
Our tablets are best to be placed in the powder/tablet compartment, except for Fisher & Paykel DishDrawersTM which should be placed in the cutlery basket
Are Active products Phosphate & Chlorine free?
Yes, all Active products are free of phosphate and chlorine.
Are the Active products safe to use with a septic tank?
Yes, all Active products are safe to use with a septic tank, however, you should still refer to a septic tank manufacturer.
Soft Plastics Recycling
Soft plastic refers to grocery bags, bread bags, bubble wrap, plastic wrappers of products such as biscuits, chips and anything you buy that has a soft plastic sheath.
Kerbside Recycling
New Zealand re-processing industries use recycling collected at the kerbside as feedstock to produce new products. These include cardboard, glass bottles and a wide range of plastic goods including matting, sip-sheds and water tanks.
